RETURNS & REFUND POLICY
Returns
At Blazing Star Gallery, our customers are of utmost importance to us, and we strive to ensure your satisfaction with every purchase. If the artwork you receive does not meet your expectations and you are unsatisfied, we offer a return policy. To be eligible for a return, the painting must be returned to us in its original condition, undamaged and in its original packaging, no later than four days from the date of receipt.
Please note that it is essential to preserve the original packaging upon receipt of your purchase. You must repackage the painting in its original box and contact us at customerservice@blazingstargallery.com to initiate the return process. Kindly note that drawings are non-returnable and non-refundable, and cannot be exchanged.
Thank you for choosing Blazing Star Gallery. We look forward to serving you again in the future.
We will provide you with a prepaid FedEx/UPS shipping label that you can attach to the original box and use to ship the painting from any FedEx/UPS location. Please ensure that you ship the painting via FedEx/UPS within four days of receiving the order. Upon receipt of the returned item, Blazing Star Gallery will issue a refund for the painting, minus a return shipping fee. Please note that customers are responsible for the cost of return shipping. It is important to bear in mind that if the artwork is returned damaged, we will be unable to process a refund.
At Blazing Star Gallery, each item is carefully and thoughtfully packaged to minimize the risk of damage during transit. While instances of damaged artwork are rare, we understand that they can occur. Should the art piece sustain damage during shipment, we kindly request that you contact us at customerservice@blazingstargallery.com within 24 hours of receiving the item. It is essential that we receive both the art piece and its original packaging to facilitate the claims process.
Upon receipt and inspection of the returned item, we will send you an email to confirm that we have received it. We will also notify you of whether your refund has been approved or rejected. If approved, we will process your refund and automatically apply a credit to your original payment method or credit card within ten days.
Sale items (if applicable)
Refunds for Sale Items: Please note that only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
Exchanges
Exchanges: We regret to inform you that we are unable to process exchanges or replacements for artwork at this time.
Shipping
Shipping: To initiate the return process for your purchased artwork, please mail it to
Blazing Star Gallery LLC,
5590 Satin Leaf Way
San Ramon CA. 94582
U.S.A