Returns & Refund Policy

RETURNS & REFUND POLICY

Returns

At Blazing Star Gallery, our customers are important to us, and we want you to be happy with your purchase. If the artwork you receive does not meet your expectations and you are not satisfied, you can return the Painting. You must return it to us in its original conditions (undamaged) and original packaging no later than four days from the day you received the item. You must return the Painting in its original packaging. When you first receive your purchase, please save the original packaging. You need to repackage the Painting in its original box and contact us at customerservice@blazingstargallery.com. Please note that the Drawings are non-returnable and nonrefundable. Drawings cannot be exchanged.

We will then issue you a prepaid FedEx/UPS shipping label to attach to the original box and ship from any FedEx/UPS location. You have to ship the Painting via FedEx/UPS within four days of receiving the order. Blazing Star Gallery will issue you a refund on the Painting minus a return shipping fee. Customers are responsible for the cost of return shipping. If the returned artwork is damaged, we cannot refund it.

In Blazing Star Gallery, each item is boxed very carefully and with great care. Receiving damaged artwork is a rare occasion. If the Art piece is damaged in transit, you must contact us at customerservice@blazingstargallery.com within 24 hours of receiving the damaged item. It is necessary that we have the Art piece and the original packaging to process the claim.
Once your return is received and inspected, we will email you that we received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within ten days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Unfortunately, we cannot exchange or replace any Artwork.

Shipping

To return your purchased Artwork, you should mail it to:

Blazing Star Gallery LLC,

5590 Satin Leaf Way

San Ramon CA. 94582

U.S.A